Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Check your Office settings and make sure that the Options > General > Privacy Settings.. screen has the "All connected experiences" option enabled so that you can then enable the "Experiences that download online content" option. (These are the steps for my Office 2016 Professional Plus running on Windows 10.) This should allow you to access the online Help system.
I was going to try this but when I hit the Privacy Settings button, the program crashes (Outlook, Excel, Word...). ??
If office is blocked in your firewall unblock it. Same thing happened to me and then once you allow Word or whatever program through, the privacy settings will show up.
This did not work for me here.
Update: A computer restart seemed to have done it.