Update error code 30088-27 Office 2021 what to do to get corrected????

Hi all,

I have been in touch with Microsoft Support with regard this error.

The error happens to me when I go; File, Office Account, Update Options, Update Now.

The same old, Something went wrong, error code: 30088-27, comes up. Has done for over a month...

First level support told me that Microsoft has "STOPPED UPDATE" for Office Pro Plus 2021. They said the software will receive no more updates.

Now I understand that the layout look and feel will no longer be updated and the functionality will remain as is, and indeed all the apps in the suite work fine.

I use Outlook, with 5 different email accounts onboard. I have sensitive client information as well as personal information in outlook.

I am the, "Data Controller", for our small business in terms of the, Data Protection Act. If I cannot be sure that the software is secure then I should not use it. I am breaching the terms of the Data Protection Act!

This in effect makes the Microsoft Office Suite redundant!

When I queried about the security update side of the office suite, the first level support representative said he will need to escalate my case to level two support.

Level two support called on the phone within the hour.

The level two support representative could also not give me any answers other than advising the same as the first level support, and said he would escalate the case to the level three support team!

I told both level one and two that the, Microsoft Office Professional Plus 2021 Suite, under the terms of the licence agreement, was to be supported for 5 years until, 13 October 2026.

Microsoft is in breach of contract, and I wish to receive a full refund of the full purchase cost or an other suitable remedy.

I note the representative at one point breezed over and said it was because, Microsoft Office Professional Plus 2024 is due to launch soon.

Ok I said, please send me a licence or CD-ROM with licence for the 2024 suite. I never received an answer!

I now await contact from level three support.

What a sham! Windows and Office used to be good, now ruined...

First, let me say that I appreciate you dealing with this and trying to work your way through the nonsense that is Microsoft. However, let me also just say that the first two levels you spoke to dont sound like they know what they're talking about for the very reason that you just stated. These programs are still under support.

Additionally, you can update by doing it manually still by just running the following command where x = the latest version number "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=xx.x.xxxxx.xxxxx. It isnt that the programs arent updating any more, per se, it's that clicking the Update button is not working correctly and nor would I imagine that the auto updates is working correctly

Additionally, this is affecting many different versions from 365, to 2021, to 2019 and they are not all out of support. In fact, none of them are.

Additionally, all these started malfunctioning at the same time with the update that happened on 6/29/2024 (Version 2406 (Build 17726.20126).

Finally, trust me if Microsoft were not going to support look and feel and any longer they would 100% shut down the ability from all avenues. Level 3 support is probably the only one that might give you a correct answer and probably wont be based overseas like the first two. Fingers crossed, but I really cant believe that a company can grow so big that they refuse to admit to making a mistake.

I'm confounded by the mindset, on the part of Microsoft, that somehow the release of Microsoft Office Professional Plus 2024 will resolve the current update issue.

As DP_123 wrote, "all these started malfunctioning at the same time with the update that happened on 6/29/2024 (Version 2406 (Build 17726.20126).", which is true, of course, and yet two subsequent updates have not addressed the issue and/or failed to resolve it. It's just a guess on my part but it sure appears as if that build might have broken a registry entry for some users. In that case, a patch would be needed to restore functionality.

Having said that, it also appears to me that installing an entirely new edition of Office (2024) might also have absolutely no effect since that edition must have been in development well before the problematic Build 17726.20126 was released. Again, since some users are not experiencing this issue or have resolved it on their own, MS needs to issue some sort of patch for affected users who have not been able to resolve the issue.

I just read that a MS Office user group is so disgusted with MS lack of response and support for this issue they are considering a class action lawsuit. Why would MS want to aggravate a very large group of long time licensed users by not responding to the issue? Unbelievable….

Finally, trust me if Microsoft were not going to support look and feel and any longer they would 100% shut down the ability from all avenues. Level 3 support is probably the only one that might give you a correct answer and probably wont be based overseas like the first two. Fingers crossed, but I really cant believe that a company can grow so big that they refuse to admit to making a mistake.

Microsoft Level 3 support is also outsourced to Asia and is also unrelated to Microsoft and its software engineers.

When my Office 2016 issues were finally sent to Level 3 they were confirmed as bugs. The staff at Level 3 were unable to escalate to Microsoft for resolution. The most these staff can do is try to show the user what they are doing wrong or find a work-around. When they confirm a bug in the product all they can do is close the case as unfixable. (At least that is what they told me when I highlighted real product bugs.)

I would not be holding out any hope for a solution from Microsoft Level 3 Support. :(