Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Dear Daniel
Welcome to Microsoft Community.
Hello, I'm Linn, here to help you solve your problem. According to the error message prompted by Office2021 in the question, I think this seems to be an error caused by a network problem.
It is recommended that you change the network settings to fix the problem:
- Try to change to another network environment, such as a network hotspot;
- Set the DNS server (remember to reset it to automatic after the problem is solved): press Windows+R and enter ncpa.cpl
- Click the name of the network you are currently connected to, open the Network Status window, click Properties, double-click Internet Protocol Version 4 (TCP / IPv4) in the Network Properties window, change Automatically obtain DNS to "4.2.2.1" and "4.2.2.2", and then click "OK".
- Reset network settings: Enter the following command in Windows PowerShell (Administrator), and then restart the device: netsh int ip reset netsh winsock reset
Please try the above preliminary network solutions. This is not a complete solution.
Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Being patient will be a factor in eventually solving the problem.
Sincerest greetings
Linn |Microsoft Community Support Specialist