Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Just received a message in the other thread I created before joining this one. It offers hope, if not a solution:
Maxine.C - MSFT has replied to your question Office Home and Business 2019 Retail will not update in Microsoft Support Community.
Dear mschmieg
Thank you very much for sharing your feedback! As this issue was caused by an update, we are already actively working on it. Please be patient and wait for the next update when we will try our best to resolve this issue. Thank you again for your understanding and support!
Best Regards,
Maxine | Microsoft Community Support Specialist