Check your Office settings and make sure that the Options > General > Privacy Settings.. screen has the "All connected experiences" option enabled so that you can then enable the "Experiences that download online content" option. (These are the steps for my Office 2016 Professional Plus running on Windows 10.) This should allow you to access the online Help system.
That was the first thing I checked and it was selected.
I really never use the Help, but thought to check it after someone else had a problem here. On the other two machines that update properly, Help works fine. I'm wondering if there might be a correlation here.