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I have a Microsoft 365 personal account. I have shared folders for the recipient to upload files too. The recipient has been able to upload in the past with no issues; however the last couple of months they can no longer upload files to my shared folder. They have full edit permissions; they can access the folder, they can download files from the folder but they cannot upload to the folder. They receive no error messages just a blank screen. They have tried dragging and dropping the files, it looks like it will upload but then nothing happens, same occurs if they click the option to upload file or folder lets them select the file and click upload but again nothing happens. Folder remains empty and there are no error messages or pop-ups received. I have deleted the folder and created a new one; shared via a link and via an email address same issue. I have shared folders with other recipients to see if the issue is isolated to one person; it is not it happens to all from different folders created and shared. Not sure what has changed as I have been sharing folders for over 3 years for the recipient to upload with no problems. What has changed and how do I fix this?
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
Yes, we are experiencing the same problem and we have large excel files to share and download. I believe the mobile app won't be the interim solution for us.
Hi Vicky, sorry I cannot give you a timeframe on a bug fix, because I'm not in the Microsoft development team, so I have no authority to do this kind of questioning. But don't worry, this issue has been recorded in our internal channels, and your thread is recorded as well. Once the bug has been fixed, I will get you informed. :)
Kind regards,
William Yu | Microsoft Community Support Specialist
Hi William,
Thank you for your response, it's very much appreciated. I will try via OneDrive mobile apps as suggested.
Could you please advise if there is an approximate timeframe on the bug fix?
Kind regards,
Vicky
Hello Vicky,
Welcome to the Microsoft Community.
From your description, I understand that you are experiencing some issues when uploading files to a shared folder in OneDrive. Unfortunately this problem is caused by a recent bug in OneDrive Online. And we have collected many reports from different users over the world. For now there's an alternative way: manage your files via OneDrive mobile apps. I must apologize for the inconvenience you have experienced. Let's wait for Microsoft dev team to fix this issue.
Thanks for your patience and understanding.
Best Regards,
William Yu | Microsoft Community Support Specialist