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I have a Microsoft 365 personal account. I have shared folders for the recipient to upload files too. The recipient has been able to upload in the past with no issues; however the last couple of months they can no longer upload files to my shared folder. They have full edit permissions; they can access the folder, they can download files from the folder but they cannot upload to the folder. They receive no error messages just a blank screen. They have tried dragging and dropping the files, it looks like it will upload but then nothing happens, same occurs if they click the option to upload file or folder lets them select the file and click upload but again nothing happens. Folder remains empty and there are no error messages or pop-ups received. I have deleted the folder and created a new one; shared via a link and via an email address same issue. I have shared folders with other recipients to see if the issue is isolated to one person; it is not it happens to all from different folders created and shared. Not sure what has changed as I have been sharing folders for over 3 years for the recipient to upload with no problems. What has changed and how do I fix this?
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is a basic functionality of OneDrive, promoted by Microsoft. But now it does not work--without even an error message. Microsoft needs to fix
Hi,
Yes, we are experiencing the same problem and we have large excel files to share and download. I believe the mobile app won't be the interim solution for us.
Hello Vicky,
Welcome to the Microsoft Community.
From your description, I understand that you are experiencing some issues when uploading files to a shared folder in OneDrive. Unfortunately this problem is caused by a recent bug in OneDrive Online. And we have collected many reports from different users over the world. For now there's an alternative way: manage your files via OneDrive mobile apps. I must apologize for the inconvenience you have experienced. Let's wait for Microsoft dev team to fix this issue.
Thanks for your patience and understanding.
Best Regards,
William Yu | Microsoft Community Support Specialist
I have the same problem, we used shared folders with external clients for our business and this stopped working a few months ago.
when will it be fixed?
Carl
Hi William,
Can you please provide an update on the "bug fix" as I am still experiencing issues and now it is also extended to the mobile device functionality meaning whether I share a folder online or via mobile device the recipient cannot upload to the shared folder. Also 50% of the time I the invitation to share a folder via the mobile device will not send I receive a message stating that "unfortunately the email cannot be sent and this point in time, try again later."
This is extremely disappointing that it has not been corrected nor has Microsoft contacted their membership to advise of the issue and provide timeframe for rectification. I use OneDrive primarily for this function, shared folders with my clients to upload their information to me for processing.
Kind regards,
Vicky