Sway not working

Anonymous
2024-06-28T13:12:39+00:00

Sway is not uploading or downloading anything today. Also I'm being blocked from support contact for some reason this afternoon whereas this morning I was able to contact an advisor. I use Sway a lot on my community homepage so this is very inconvenient, as is not knowing where the problem is. Hello Mucrosoft? Anybody there?

Microsoft 365 and Office | Sway | For home

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  1. Anonymous
    2024-06-28T18:23:50+00:00

    I am also having the same issue. When will this be fixed?

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  2. Anonymous
    2024-06-28T13:45:19+00:00

    Dear FrederickFarrar,

    I am very sorry for the inconvenience caused by this problem.

    The issue you reported appears to be related to the service incident. This issue was posted to the Service Status Dashboard (SHD) as an incident SW806219 - Some users may experience slowness and intermittent issues loading the Sway service, as of Friday, June 28, 2024 at 7:53:08 PM (CST).

    Title: Some users may experience slowness and intermittent issues when loading the Sway service

    User impact: Users may experience slowness and intermittent issues when loading the Sway service.

    Current status: We are reviewing the service monitoring telemetry to isolate the source of the issue and establish a solution.

    Scope of impact: The impact is specific to users receiving service through the affected infrastructure who are attempting to load the Sway service.

    You can contact your Microsoft 365 admin and go to the Microsoft 365 admin center to check if your tenant is affected by this service incident. If yes, monitor for the latest information.

    However, if your tenant isn't affected by this service incident, because it looks like a temporary server-side issue, generate a support ticket to report this issue to the related team by generating a support ticket from the Microsoft 365 admin center. Reference: Get support - Microsoft 365 admin | Microsoft Learn

    The support team there has more permissions than us, they can also involve more resources to investigate the issue from the backend. This would be the most efficient way to handle this case for you.

    At the same time, we also noticed that you mentioned you have been blocked to contact support. May I know if you use the way above to raise a ticket? If not, you can refer to way above to raise a ticket.

    I appreciate your patience and understanding with us. Have a nice day!!

    Sincerely

    Sukie | Microsoft Community Moderator

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  3. Anonymous
    2024-07-01T08:34:24+00:00

    I am curious why they have "listed" Sway in Microsoft 365 admin center under Service health as "healthy"...

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  4. Anonymous
    2024-06-28T18:34:02+00:00

    I am having the same issue!

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  5. Anonymous
    2024-06-28T19:55:31+00:00

    I am having the same issue as of around 12pm EST today I noticed. Any updates?

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    4 people found this answer helpful.
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