Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-06-11T16:30:34+00:00

    We're experiencing this same issue on our end. Shared OneDrive file folders that were displayed and accessed as file folders in our File Explorer have now switched to Internet Shortcuts - same as mentioned above. What changed? I tried revoking access and re-sharing with the recipient, and now they can't even access the folder on the internet, it says "something went wrong". Yeah, obviously. Can we get a solution from Microsoft, please?

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  2. Anonymous
    2024-06-11T16:56:55+00:00

    Same here since yesterday morning.

    It´s clearly a new behavior that was deployed by the Microsoft Side.

    Would be useful to know if Windows 10 users are also experiencing this issue.

    Waiting for updates on this.

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  3. Anonymous
    2024-06-11T17:22:31+00:00

    Same problem on Mac. A OneDrive update came through for me last week, that update seems to have been the issue.

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  4. Anonymous
    2024-06-11T17:33:59+00:00

    I am having the same exact issue with accessing my work folders through my personal OneDrive account. The Shared folders are considered Internet shortcut now. Everything in my account has been operating accordingly until I accessed my OneDrive yesterday. I tried uninstalling and reinstalling that app and every other troubleshooting option I can find. I no longer have the "syncing" symbol in the right corner of my file explorer. I'll be following for a solution from Microsoft.

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