Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-06-24T16:43:12+00:00

    Where did you see that it made the News?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-06-24T17:20:42+00:00

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-06-24T17:25:05+00:00

    We have been experiencing an issue with shared folders only appearing as internet shortcuts in File Explorer since 6-17. When can we expect a resolution for this issue? Is this issue only with personal/ family accounts and not business accounts?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-06-24T17:34:37+00:00

    Hi, johned0

    Thank you for using Microsoft products and publishing them in the community.

    This appears to be a known issue currently affecting OneDrive shared folders. Users from different regions have reported the same issue beginning approximately June 2024. We've summarized the main points of our current situation in this issue, you can review them at your convenience:

    1-> Impact Summary:

    Many customers worldwide have reported that their OneDrive shared folders have become inaccessible as regular file folders in File Explorer and instead appear as internet shortcuts. The reported issues include:

    • Shared Folder Visibility - Users can see shared folders in a web browser, but these folders appear as link files (.URL) in File Explorer, which open the OneDrive website rather than displaying the folder contents.
    • Synchronization Issues - Shared folders are not syncing properly with OneDrive on the desktop. Attempts to add these folders to "My Files" result in creating internet shortcuts instead of actual folders.
    • Access and Sync Problems - Users are unable to sync shared folders with their local devices, resulting in workflow disruptions and inability to access files offline.

    2-> Latest Update:

    This issue may be caused by an internal error that affects data synchronization and processing within the OneDrive service. Microsoft has confirmed this issue and stated in the Microsoft Support article:

    Add and sync shared folders to OneDrive for home - Microsoft Support （Only English articles are currently being updated）

    Image

    The Microsoft development team is aware of this issue and Internet shortcuts will gradually be restored to the original files in future updates. Thank you for your patience.

    We fully understand the inconvenience and disruption caused by this issue. Our team is actively working on this issue and working to fix it as soon as possible. We are still collecting and monitoring many cases and thread behaviors, so we can always follow up on any new updates or fixes that appear.

    If you have any questions or need more help, please let us know.

    Sincerely,

    Aiden.C - MSFT |Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments