Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-30T14:58:32+00:00

    Dear Microsoft,

    Fix this issue now. I am not paying you nearly $200 a year for your product not to work as expected. Backend, frontend, I don't care. I can't perform my job because a folder shared with me by my boss is only accessible through the OneDrive website. I can't be downloading and uploading documents and pictures and website files back and forth. That takes time I don't have. And I don't want to hear about how easy the online products like Word and Excell are to use straight from my browser. I want this shared folder to sync to my desktop like it was before so I can continue my work.

    Maybe next time you should start your migrations with everyone that would be affected by the side effects of the process. Or perhaps you'd prefer that I cancel my subscription and move to Google, since I won't have to wait, and you expect us to do, in order for that solution to take full effect immediately?

    Sincerely,

    David M

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  2. Anonymous
    2025-03-30T15:22:25+00:00

    I agree. WHERE IS MICROSOFT IN ALL THIS? could we expect answers or are they totally indifferent and silent?

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  3. Anonymous
    2025-03-31T00:36:31+00:00

    They're just silently laughing at us.

    If they cared at least a little they'd surely have done something to help.

    They don't.

    I am getting about 10 messages a day, maybe more, from this topic.

    It's lovely to have volunteer mods but offering us more expensive solutions isn't something we're after. We can open MS Store and shop around.

    We just want to have MS Service to work as expected and for problems to be solved in a timely manner. That's usually 24, 48 HOURS maximum.

    One year and nothing? What is the message you're sending to your costumers?

    I think it starts with an f and ends with a u but MS too much of a wimp to spell it out loudly.

    If we weren't damn lazy, cheap or both we'd be out of here.

    Congratulations on whatever theory you wanted to prove.

    Yes, you own us. We can only accept poopy service or no service at all.

    A chat bot is more aware of your product than your own employers that only know how to follow scripts.

    I don't expect real developers to talk to me but I expect real developers to fix issues like this one quickly.

    Sharing folders is a core feature of OneDrive.

    How can this be acceptable????

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  4. Anonymous
    2025-03-31T01:07:10+00:00

    Can anyone reach these people?

    Chris Leithead - Director, Supportability - OneDrive, SharePoint & AI Automation (linkedin, Instagram)
    Jose Barreto - Principal Product Manager at Microsoft (OneDrive and SharePoint) (linkedin or personal blog Jose Barreto's Blog – A blog by a member of the OneDrive and SharePoint team at Microsoft), @josebarreto in this community

    Nidhi Verma - Principal Product Manager, Microsoft 365 - OneDrive and SharePoint (linkedin)

    Priti Mahajan - Principal PM Manager in OneDrive/SharePoint

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