Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-23T21:39:09+00:00

    I created new account for my wife (before I was aware of issue) - it switched to V2 after around one month.

    Now I created new one for me, but it is still on V1 - I left it unused, to see how it goes.

    However, my main account is used for years, there is plenty of stuff bought there on Store and XBox, and migration will not be simple for me.

    Yes, that's how they get us. I heard about sharepoint but I never looked into the product. I wonder if it's possible to force migration by trying it or by taking a month subscription, then cancelling shortly after.

    Personally, I just segregated the old and the new stuff. Stopped using shares. I will eventually need to format my PC and install windows again, something I am overdue for years. I'll use the V2 accounts for that when I do that even if that means wasting one "good account", which is the payer.

    It's interesting that my payer is the only account not migrated. Maybe this issue IS intentional since most of us are likely using the account we use to pay as our main ones, and secondary ones to increase our total storage limit beyond 1 TB without paying for a very expensive upgrade. Microsot isn't stupid. They are doing this to increase revenue. It will backfire because users that are sophisticated enough to do this (which was procedure THEY used to tell us to follow, by the way, when more than 1 TB per account wasn't available) are also aware they might move on to another service if OneDrive stops working properly.

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  2. Anonymous
    2025-03-23T22:18:12+00:00

    Folders in 2 of the 'minor' accounts that had become shortcuts in the 'major' account last night became File Explorer shared folders again without me doing anything. This sounds great, but I have so many shared folders that it just complicates the mess of folder vvs shortcut. I dare not run my local 'backup' that populates my NAS devices for streaming from.

    I have not checked v1 vs v2.

    Whether coincidence or not, the OneDrive Windows app then crashed everye time it was opened so I was forced to do a /reset. As a result, half a day later on a symmetrical gigabit fibre connection it is still validating my 250,000 files.

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  3. Anonymous
    2025-03-23T22:32:00+00:00

    Yes, same with me - only paying account is not migrated.

    I mean, I can create new one, wait for it to be switched to V2, then pay Family subscription from there and move family accounts under new main account, but - I lose many things bought under my main account, plus a lot of time, plus many services are connected to my main account and migration is not even possible.

    Or I just forget about OneDrive and switch to alternative. Yandex Disk does not have sync on demand feature, but other than that, it works great.

    Whatever it is, it is unprofessional from Microsoft side. It was part of paid service, and now we are prevented from using it properly - it is breach of contractual terms.

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  4. Anonymous
    2025-03-23T23:20:34+00:00

    Thanks Petr.
    Of course my account is still v1.0, and the family account I gave to my parents is 2.0! Grrrr...

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