Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-03-20T17:04:57+00:00

    Buenas tardes, estoy usando una versión familiar con la cual trabajo a diario y esto me supone un problema muy grave. Me han subido las cuotas del producto y me han dejado sin poder trabajar. ¿Me van a devolver el dinero o solo me suben el precio y me dejan inútil onedrive? Es una vergüenza que segun veo lleva meses, eso si, para subirnos las cuotas sois instantáneos.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-03-20T19:29:20+00:00

    I have a paid account and have the same issue...

    Only on one machine for now, but it creates issues as I cannot use the files in other programs that depend on those files.

    Other PCs seem to be showing the actual folder and not just a link.

    The PC that shows a link for one of the sahered folders, seems to be working fine with other shared folders... no rhyme or reason.

    However, eventhough I am paying fo this, Microsoft did not warn me about this. I thought I had problems on my end, and went through all kinds of troubleshooting and wasted a LOT of time on this.

    I've been thinking about moving to Google for storage, and this might be the time.

    I'll give it a couple of days and see what happens.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2025-03-21T00:30:20+00:00

    The issue occurs on mac as well? If not I'm switching to mac.

    Also, I believe my question may have already been answered somewhere in this thread. Any efficient way to search through or navigate all 2,331 replies to find relevant information?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-03-21T01:20:19+00:00

    Yes - it’s an issue on Mac too. (That’s what I use.) tl;dr summary: MS has a legacy platform for OneDrive and a new platform that is Sharepoint based. They are migrating users to the new platform. Folders cannot sync across platform. Some people have have success creating totally new accounts. Others created totally new accounts with no luck because the new accounts ended up on legacy platform. As such, there is nothing we can do other than (1) switch to a new service, (2) buy a third party tool that helps with desktop use or (3) keep tagging MS with #FixOneDrive on all social media until they properly acknowledge and fix the problem! They won’t even give us a timeline and some users have had the issue since May 2024.

    Was this answer helpful?

    0 comments