Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-03-16T14:43:11+00:00

    After several months, it is working as it should for me again starting today. I can confirm that Microsoft has found a solution and is gradually implementing it. Since not all accounts can be repaired simultaneously, this is happening step by step. At the moment, it looks like those for whom it has not yet been fixed will just have to be patient a little longer.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-03-16T14:54:47+00:00

    just out of curiosity, did oyu have to do anything, or did the URL dissapear and it just started to work again?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-03-16T15:01:00+00:00

    You mean you can't access to the folder even from the web browser? I can't either. I don't know why it happened.

    I've been working on the folder for 4 years. I've never imagined this could happen.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-03-16T15:03:31+00:00

    I did nothing. The Link in the exxplorer disappeared, and i saw that onedrive app icon was syncing something. the only thing i did, was to pause sync and restart it, because it was syncing very long. after that i just went to my onedrive via browser and re-linked the shared folder to my folders. maybe this would not have been necessary if i did not delete the connectio first. I think it should fix all itself.

    Was this answer helpful?

    0 comments