Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-14T00:26:11+00:00

    Can someone please help me identify which platform we are using? I am loosing the will!

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  2. Anonymous
    2025-03-14T04:03:51+00:00

    Was looking forward to returning to OneDrive just to find that I am affected by this error, and it completely kills my productivity. Seeing if we migrate to a different platform.

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  3. Anonymous
    2025-03-14T06:59:49+00:00

    Do you think this is a REGION DC thing? UK, Ireland, US etc?

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  4. Anonymous
    2025-03-14T11:07:55+00:00

    I don't think it's a region issue, although anything is possible. All my accounts are in the same region, and in the one that all the big companies are trying to avoid these days. I am fom Russia. However, my wife and daughter see shared folders between themselves, and mine are only shortcuts. I'm more inclined to think that Microsoft is simply converting users from one platform to another. It's clear that it's impossible to do this with all users at once, so the process is slow. At some point, they have to move everyone into a single space. Although this doesn't change the discontent of users who have experienced the problem. If I'm right, then I don't understand why they didn't write a small piece of code that could track a group of related users and move them at the same time, rather than leaving some of them perplexed for months!

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