Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-06-10T18:59:21+00:00

    I am running 23H2. May be it has nothing to do with Windows version !

    But since you mentioned the update, I checked my windows update log. I had the automatic update enabled and seems like KB5037853 was installed on the day the issue started. Checked the timestamp in event viewer and I think the issue started after installing this update and subsequent restart. On a related note the event viewer has a Log of an application error for OneDrive like this one on the same date after the update is installed.

    Faulting application name: OneDrive.exe, version: 24.101.519.10, time stamp: 0x00f5fa23

    Faulting module name: KERNELBASE.dll, version: 10.0.22621.3672, time stamp: 0x44653e19

    Exception code: 0x80000003

    Fault offset: 0x0000000000118072

    Faulting process id: 0x0x4014

    Faulting application start time: 0x0x1DAB95D750B2D28

    Faulting application path: %AppData%\Local\Microsoft\OneDrive\OneDrive.exe

    Faulting module path: C:\Windows\System32\KERNELBASE.dll

    Report Id: d699f676-d507-4cea-9bd3-f62869a3ab84

    Faulting package full name: 

    Faulting package-relative application ID: 

    I don't know if its related but after this event can also see two errors for Volume Shadow Copy (VSS) as well.

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  2. Anonymous
    2024-06-11T03:50:08+00:00

    William,

    I've got the same issue since this morning. Should we expect to get it back to normal automatically once you solve this issue?

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  3. Anonymous
    2024-06-11T06:49:03+00:00

    Dear Nadav,

    Thanks for writing back and updating with us.

    As per the further updates, I would like to convey that the behavior you are observing is not an expected and I would like to confirm the following scenarios which will help us to guide you further:

    1. Screenshots of the behavior you are facing with the synced folders.
    2. Screenshot of the same folder when you access it in the browser.
    3. Are you using personal Microsoft (@outlook.com) or Work/School account (@company.onmicrosoft.com)?

    Appreciate your patience with us and have a wonderful day!!

    Best Regards,

    Sophia

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  4. Anonymous
    2024-06-11T07:16:06+00:00

    Please let us know how and when this will be fixed, there are businesses out there who are working with onedrive and cannot afford to waiste time with this problem. please, this needs to be fixed as soon as possible

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