Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-03-05T02:55:07+00:00

    I am well under 1 TB including all shared folders so it is NOT a space issue.

    I do have the different versions as documented about the online search under options and that is the only thing that made sense as to why some of my family had the issue and others did not.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-03-05T02:58:01+00:00

    My shared folder is about 250Gb. Clients of mine have 500Mb or thereabouts folders. I dont think its size related. Maybe it's a licencing thing and their thought process is to force people to move to business licences with sharepoint?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-03-05T03:09:02+00:00

    Maybe you're right but they implemented it poorly and it affected domestic users like us, who only share between family members and, maybe, a couple of our own accounts we might use for different purposes.

    It can surely be an issue of us being on different servers, but if each account gets stuck on a different server for a reason that's beyond our control, how would we be able to fix it?

    Please ping @onedrive and @office365 on Twitter sharing the link to this conversation and talking about the severity of the case. There's a chance that if enough of us make some noise there we'll have a chance of them prioritizing this. 🙏🏻

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-03-05T03:21:41+00:00

    Also, they have something called "Office Hours" where they're supposed to talk to us. The next event is March 19. It's a long wait but better than nothing, I guess?

    https://df.events.teams.microsoft.com/event/e738d47b-6010-40f1-a7e1-c4f746f4eef6@72f988bf-86f1-41af-91ab-2d7cd011db47

    Was this answer helpful?

    0 comments