Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-26T10:54:36+00:00

    Microsoft - when is this going to be fixed? this bug has reduced our productivity.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-26T10:56:13+00:00

    This issue started yesterday (25th Feb 2025) for us too.

    As per previous comments we can see one OneDrive account has the new layout (this is the account that cannot view folders in file explorer, only via internet shortcuts on the browser).

    The OneDrive account which shared the folders is working fine andis showing the old layout - I guess we have to wait for this account to be migrated to the new layout..... hopefully very soon as we use these folders every day for work

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-26T10:57:21+00:00

    Hi, i believe its something with the OneDrive Web versions, not the OneDrive app versions.

    This issue is getting really bad - we are also getting the shared folders turned into shortcuts and the files being deleted, which is also very bad, because if there were new files that weren't synchronized to OneDrive, they got deleted!!

    I can't believe this is happening and there is no way to fix or remedy it!

    Also, Microsoft seems very quiet about this!!!!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-02-26T11:01:45+00:00

    got this issue also since yesterday, now i'm screw up THANKS MICROSOFT!!

    Was this answer helpful?

    0 comments