Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-02-25T11:50:08+00:00

    It seems like something happened yesterday that caused multiple accounts in my workgroup to have their shared folders converted to links.

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  2. Anonymous
    2025-02-25T12:13:59+00:00

    After months of having this problem, I can give you some pointers.

    It seems that there are two versions of OneDrive Personal. The folders on the PC only work well between accounts with the same version.

    Without warning, some accounts change versions, so from one day to the next they can no longer use that folder and it becomes a simple link.

    On the OneDrive website, in options you can identify which version of OneDrive that account has. There are many differences, but I am attaching a screenshot to quickly identify if you are on the new or old version.

    Microsoft would have to migrate everyone to the same version, and it would have to be a process of a few days, but it has been having this problem for 9 months now.

    We want a solution now!!

    Image

    This is indeed the problem. There are two versions of personal OneDrive. An old one and a new one. Shared folders between old accounts still work as usual. Shared folders between new accounts also work. However, a shared folder from an old account to a new account (and vice versa) does not work. Below are two images to help distinguish between old and new accounts. (Create and Upload = new, New and Upload = Old)

    Last weekend, an old account was upgraded to a new account. Since then, shared folders to old accounts no longer work, but they do work with accounts of the new type. So it really is a server/version issue.

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  3. Anonymous
    2025-02-25T12:16:03+00:00

    This has just happened to me today. I went to File Explorer on my Win 11 PC and I can't access the shared folders direct they have become shortcuts. HELP!!

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  4. Anonymous
    2025-02-25T12:25:09+00:00

    So there is no resolution at the moment. It looks my Onedrive account is a 'New Version'. My wife is one the same MS365 family account with her own hotmail account- her shared folder with me has converted to a shortcut :-O

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