Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

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Anonymous

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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3,079 additional answers

Anonymous

2024-06-17T04:26:43+00:00

Dear William Y.,

I think it is time for an update from Microsoft, can you please do so as users are left in the dark for quite some time now...

Thanks for your understanding.

PS: By the way, it is impossible to get some help from Microsoft on the phone or livechat.

Kind regards,

Sander.
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Anonymous

2024-06-17T05:59:47+00:00

Hello Frank Forum.

Thanks for raising your concerns in Microsoft Community.

We are aware of the issue and are working on resolving it. The url files will automatically convert back to folders when the issue is resolved. For now, we recommend accessing shared folders that are in this state on OneDrive.com.

Please refer to this information here:

https://support.microsoft.com/office/add-and-sync-shared-folders-to-onedrive-for-home-8a63cd47-1526-4cd8-bd09-ee3f9bfc1504#bkmk_shortcuts

Warm Regards, Carlos - MSFT | Microsoft Community Support Specialisto
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Anonymous

2024-06-17T07:10:28+00:00

Dear all,

I may provide a temporary solution for guys suffered from this bug.

My shared documents are about 400gb, and I used https://mover.io to create a migration from my previous account to a new account. The migration process took about one night.

Then I re-share my folder from the new account. Surprisingly, it worked, no more shortcuts.

By the way, I tested to share my old folder(created before this bug) to others, still shortcuts. While the folder migrate-and-share was newly created in perspect of OneDrive. So I boldly guess, all the files and folders, which uploaded before the bug, was tagged something, yet new files and folders not. So they can be correctly shared.

May this method help all guys, and hope the bug can be debugged soon.

Regards
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Anonymous

2024-06-17T08:42:34+00:00

Is there any progress on this yet? We still have the same problem and your post was 9 days ago?

Thanks
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