Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-06-16T19:03:48+00:00

    I haven't see Microsoft acknowledge this issue on their status page (which shows no problems with OneDrive) or on twitter (where the OneDrive account is blithely promoting the fun and greatness of OneDrive).

    If anyone is left on Twitter or other social media, please start making a stink. It seems like Microsoft will not make this an urgent issue until they suffer some poor PR.

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  2. Anonymous
    2024-06-16T20:55:09+00:00

    I opened a support ticket with Microsoft about this issue a few days ago. Yesterday I received an email saying that the issue was resolved. I checked on the ticket and the only update to it is MS stating that the issue is resolved. It is not resolved.

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  3. Anonymous
    2024-06-17T03:53:05+00:00

    I have the same issue!

    All of a sudden all my shared files were deleted and replaced with web links. This is outrageous!

    @msft please fix this ASAP

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  4. Anonymous
    2024-06-17T03:54:51+00:00

    Dear William.Y, Do you and Microsoft realise that it is causing a major problem for people worldwide? OneDrive Is not a 2 GB free trivial service anymore. Peoples lives and income depends on that. Shops, hospitals, patients are getting directly affected. Yet, Microsoft is not even recognising. I am unwilling to believe that Microsoft does not have the technical knowhow to mitigate this problem. In contrary, such delay comes from utter disrespect to its paid customers. I am very sorry but it pains so see how 'ignoring people' culture is back to Microsoft again. A sad time for loyal Microsoft users.
    Regards

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