Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-01-10T02:03:58+00:00

    Still broken. We're going on more than a year (prior to the "internet shortcut" those same folders couldn't be synced at all -- "internet shortcut" back in June/24 was MS's attempt at a first fix.

    It's pathetic.

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  2. Anonymous
    2025-01-10T03:00:27+00:00

    This issue is a perfect example of how Corporate Culture drives behaviour. A lack of genuine care for customers, a lack of empathy for the disruption and stress caused, a lack of pride in the company's products and an abuse of market position indicates a concerning narcissistic culture that is ultimately reflected in employee behaviour. The contempt demonstrated by Microsoft in their actions, inaction, poor prioritisation, lack of communication and ineffective customer care is the corporate equivalent of a ruthless dictator who has lost all semblance of humanity. Ultimately this path can lead to corporate failure, but the collateral damage is inexcusable.

    I do understand the irony that Microsoft couldn't care less about my post, but it is good to have these thoughts documented in the hope that someone in a position of influence may come to their senses.

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  3. Anonymous
    2025-01-10T06:46:37+00:00

    No, just no. Nobody want to fix this problem on Microsoft. Impossible to call, No mail...

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  4. Anonymous
    2025-01-12T01:15:00+00:00

    Still having this issue. I'm also have slightly related issue that is documented here: https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-onedrive-unhide-foldersfiles-which-were/9f5168bd-b7b2-479b-b569-2da7d2c3c36e?page=4

    Is anyone here also seeing that issue? I'm not asserting that they are connected (though I suppose it's possible). I'm just sharing as it's just as astonishing that it also has not been addressed yet, buy Microsoft.

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