Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-10-18T21:20:48+00:00

    I am still having the issue. Does anyone know of a workaround?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-10-18T21:21:54+00:00

    I have had the issue since June 10, 2024 and nothing works! 4 months and I am still having the same issue. Does anyone know of a workaround?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-10-19T13:57:46+00:00

    It already has been more than 4 months since the problem appeared.

    Is there any update on this issue?

    Is microsoft actually working on this problem to resolve?

    Don't they care people switching to google drive and losing millions on one drive subscriptions?

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-10-20T18:55:27+00:00

    Now that I can upload images here, I am re-attaching the screenshots where you can see the differences in OneDrive web, with an account that works well and with the account that doesn't.

    Interesting observation, because this confirms that there are two account types, perhaps representing "old" and "new" backend systems.

    I can see that I have a "working" account (according to your examples), and my wife has a "non-working" one, even though we are both in the same Family subscription. I just tried sharing a new folder with her, but it still appears as a web link.

    Now, I wonder if sharing only happens properly between two "working" accounts, and that the only way to share between the two types is via the web interface. Has anyone seen this work between two accounts of different types?

    If so, the interesting question is of course how to get an account to transition from "non-working" to working. The procedure by @beastexplode would suggest that unlinking may have something to do with it. I think I will try that next with my wife's account...

    Was this answer helpful?

    0 comments