Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-10-09T10:55:52+00:00

    It's been 5 months. Move on, Microsoft has no intention of fixing the issue or even worse can't fix it. I have had many polite but unhelpful replies from Microsoft. I personally will be Moving to iCloud and there are many other competing services. What pity because I liked OneDrive the most.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-10-09T15:11:49+00:00

    Now that I can upload images here, I am re-attaching the screenshots where you can see the differences in OneDrive web, with an account that works well and with the account that doesn't.

    My theory is that the problem is not in the OneDrive app, but the problem is in OneDrive web.

    Can you check your onedrive web and buy with these captures?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-10-09T15:20:18+00:00

    The same with me. A functional account has functional items, a non-functional account does not have those items at all. Problem solved by creating a new account and sharing from the working one to the new account... Now I will delete the non-working account within 30 days and try to create again. It almost looks like a partially broken account migration within microsoft.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-10-09T16:59:47+00:00

    I tried this release (24.180.0905.0001) but the bug is still present :(

    Was this answer helpful?

    0 comments