Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-06-13T13:14:12+00:00

    microsoft , any updates yet?

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  2. Anonymous
    2024-06-13T13:58:04+00:00

    Same problem here. The shared folders are just shortcuts and subfolders are not visible at all in windows explorer. It appears to be isolated as some people whom I share with can access as in the past but others only have web access. Whether it's Win10 or 11 makes no difference

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  3. Anonymous
    2024-06-13T15:28:32+00:00

    Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

    Same problem here, important shared folders disappeared and then came back as "internet shortcut", they have been shared for a long time. We have always licensed the M365 for years. The support channel for Onedrive is EXTREMELY INEFFICIENT, they send a tab that generates an email that no one responds to and the number generated has no place for you to refer anything, telephone or M365 chat claims they cannot do anything in the chat sector. What's going on with Microsoft guys? Problems happen, ok, now not providing real-time and humanized support is a huge negligence, lack of assistance, what a terrible attitude. It's something urgent for everyone, huge losses in our work! We request an urgent correction or at LEAST a temporary alternative, this stance is impractical for a company that claims to be serious.

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  4. Anonymous
    2024-06-13T17:18:29+00:00

    I posted a detailed account of the problem via DM to the OneDrive team on X. I got the following reply.

    "Thanks for getting back to us and for the screenshot you shared. It's currently a known issue and our engineers are working on this and doing their best to resolve it as soon as possible."

    So they know about the issue, but for some reason, it is taking a very long time for them to figure it out.

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