Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-10-08T01:49:00+00:00

    i am still seeing the same error. Is it fix or just me?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-10-08T03:23:13+00:00

    I am not an expert, by perhaps try restarting your computer and/or make sure your Onedrive app is updated.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-10-08T11:12:52+00:00

    I'm glad you found a solution that works for you. However this workaround has been available for some months but does not resolve the underlying issue. It merely provides a means to open the web version of OneDrive which is not how the previous (& functional !) version of OneDrive worked, Then you were able to 'drag & drop' files through Windows Explorer directly (i.e. Shared OneDrive folders presented as if they were local folders).

    In my situation the web version of OneDrive does not perform as we would wish because it always opens files in the web version of Office which will convert any file into it's latest version, for example excel.xls files into .xlsx or .xlsm, not what we want, that really confuses the originating author.

    I do wonder whether anyone from Microsoft takes any notice of these Community Groups, given the amount of traffic on the issue alone, you would have expected a far more pro-active response. If the IT support in my world was this dire, I would have been sacked by now.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-10-08T17:28:32+00:00

    Same problem here, it affects part of my 365 family accounts. No solution - Microsoft sends an auto-generated reply and closes the ticket, promising to work on it. I mean, how hard can this be to fix?!

    Was this answer helpful?

    0 comments