Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-10-07T08:30:13+00:00

    Hello, Efe Ozler

    Welcome to Microsoft Community.

     

    We are aware of the issue and are working on resolving it. The url files will automatically convert back to folders when the issue is resolved. For now, we recommend accessing shared folders that are in this state on OneDrive.com.

     

    Please refer to this information here:

    Add and sync shared folders to OneDrive for home - Microsoft Support

     

    Best regards,

     

    Chandy.L | Microsoft Community Support Specialist

    So is there any intention of resolving this issue?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-10-07T09:01:13+00:00

    Nope: same old standard replay everyone has had in the past 4/5 month.

    Dear Msoft, customers need facts, not BS. Thank you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-10-07T20:24:10+00:00

    Personally I believe it's an issue on server side how Microsoft mounts the link.

    An advice? you may change to Dropbox or so if your pain is big enough. But that's your decision.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-10-07T21:49:50+00:00

    Hallelujah! It works now in Windows Explorer! Thank you, Microsoft!

    My husband shared a folder with pictures with me that I needed to access for our business. How to do it:

    After the person shares the folder with you:

    Because "Shared" is still not in nav bar in Onedrive App, go to Onedrive on Web, navigate to Shared in the left pane, check off the folder you want to open in Windows Explorer, and select option "Add Folder to My Shortcuts". Then, open Onedrive app from your computer, open the folder, it opens the files in a folder (instead of navigating to the Onedrive website)! (Note: it might take a few minutes to appear in your Onedrive app. If it does not appear after a while, try closing and reopening the app.)ImageImageImage

    Was this answer helpful?

    0 comments