Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-08-13T10:59:55+00:00

    I have tried unistalling it altogether and reinstall it still the same ISSUE.

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  2. Anonymous
    2024-08-13T11:07:26+00:00

    I have found a solution to the issue where incomining shared folders are replaced by internet shortcuts.

    I have found that the issue is account related. Meaning that the bug is at the account level and we as users have no control over that. The solution is to create a new microsoft account for affected users.

    A full workaround goes like this

    -creata a new microsoft account

    -apply the license where needed

    -share the desired folder with the new account

    -login to the new account and on the onedrive website add the incomming share to your onedrive

    -unlink the original account in the onedrive app of the affected user

    -login with the new account

    Now the problem is solved and the incomming folder can be accessed through the file browser.

    I remembered that at some point in the past I had this exact same issue with someone, before it was this widespread. At that point in time this person had an account that was created as part of a community college and belonged to this organisation. Apparently some restrictions were in place. For this user I created a brand new microsoft account to fix the issue.

    For microsoft: you need to take a look at these accounts. You can PM me if you want to take a look at the bugged account.

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  3. Anonymous
    2024-08-13T11:10:33+00:00

    I created a new folder, then went on to the web interface and moved the contents of the broken folder into the new folder. That worked for me.

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  4. Anonymous
    2024-08-13T11:45:50+00:00

    Note that this is only a workaround solution if you can no longer access the files at all. The OP (and me) have no issue accessing the files -- the issue is that they no longer appear in Windows Explorer and are only accessible via browser. Glad you found a solution and are able to access the files. Hoping Microsoft finds a solution that enables us to sync and access via Windows Explorer.

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