Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-07-10T15:12:33+00:00

    Hey all,

    just had my problem fixed. It´s not the best way, but I created a new account on onedrive and gave the same access.

    Here, at my company area, my account was the only one impacted.
    Since this is not a universal problem, I had to change something in my account or create a new one without the issue.

    Creating a new one, was easier in my case.

    After creating a new account, i just dropped the other account from onedrive on my laptop and connected to the new one.
    Restarting computer after that was the last step to regaing access to my folders through Windows File Explorer

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  2. Anonymous
    2024-07-10T15:59:16+00:00

    A solution please ?

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  3. Anonymous
    2024-07-11T18:05:22+00:00

    I also have this issue. And we have tracked it back to the issue starting on june 24 on my lap top, that slowly spread to 6 other users that I had a shared folder with. The when I access via the internet, I get a 'Something went wrong message'....... and have to click between 'My files' and 'Home' before all file in my One Drive load and display...

    One Drive has wigged out at some stage at MS end.

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  4. Anonymous
    2024-07-12T10:56:44+00:00

    Please, please, please when wil this BUG be resolved? It is now for nearly a month!!!

    For me it is a no brainer if you roll out a "update" and it renders an core functionality into non existance than you roll back to the last working version. This shouldn't have to take a month.

    When can I start using this paid for functionality again?

    Best regards,

    Maarten Vennemann (Simple paying customer!)

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