Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-07-09T17:20:56+00:00

    Thanks for the tip, does the integration to windows file explorer is easy?

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  2. Anonymous
    2024-07-09T18:56:10+00:00

    Any solution yet?

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  3. Anonymous
    2024-07-09T19:05:13+00:00

    How do we get a response from Microsoft

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  4. Neil D 34,300 Reputation points Volunteer Moderator
    2024-07-09T19:12:46+00:00

    The only way to contact Microsoft support is either via the Get Help app in windows or by posting a report in the Feedback Hub in windows. (winkey+f)

    The feedback hub won't get any direct response but it will go to the dev team.

    The Get Help app will probably require you to enter chat with an agent then Contact Support. If they are able to access your computer and fix the issue you can post the fix here.

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