Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-06-11T08:27:52+00:00

    I have the same issue! Please can you advice when this will be fixed!? -Jenni

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  2. Anonymous
    2024-06-11T08:18:21+00:00

    Yes - it is affecting our work severely - can we have an update to say when this will be fixed please???

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  3. Anonymous
    2024-06-11T08:00:01+00:00

    Dear Nadav,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and since you mentioned the synced shared folders became the links to the web version of OneDrive, where re-installing the OneDrive sync client and re-connecting didn’t fix the issue, I would like to confirm whether you have cleared the OneDrive setup folder in the Windows AppData before re-installing the OneDrive sync client.

    If not, I would like to suggest you try the following steps and check the outcome:

    Step 1: Click on the OneDrive icon in the task bar> Help & Settings> Settings> Account> Make sure to unlink any Office 365 account connected to OneDrive sync including personal OneDrive. (please proceed with the next step if you are having trouble with step 1).

    Step 2: Quit OneDrive sync client> Uninstall the OneDrive sync client (Turn off, disable, or uninstall OneDrive - Microsoft Support)

    Step 3: Open the File Explorer> C drive> Users> Folder with the user profile having the problem> AppData> Local> OneDrive> Move the Cache folder to Desktop> Go back to Local folder path> Go to Microsoft folder> OneDrive> Move the setup folder to the desktop location or rename it.

    Step 4: Go to the Control Panel> User Accounts> Credential Manager> Windows Credentials> Remove/Delete identities related to OneDrive.

    Step 5: Restart the PC> Install the OneDrive sync client (OneDrive release notes - Microsoft Support – download and install the latest Production version)> Open the OneDrive sync client and setup your Office 365 account and shared folders to see the outcome.

    If the same problem persists, we are sorry and I believe the problem should be further investigated by the related development team, where they can collect the fiddler logs while reproducing the problem and perform the further investigation.

    So, I request you to connect with your IT admin of your organization (How do I find my Microsoft 365 admin? - Microsoft Support) and raise a new service request from the Microsoft 365 admin center so that the related development team will connect with you and investigate the issue further.

    Reference: Get support - Microsoft 365 admin | Microsoft Learn

    Note: We apologize for redirecting you to related development support team because the moderators in this community are limited with the resource for further investigation and to get a quick resolution to your problem, we requested it.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

    Hi,

    I have the same issue. Followed the instructions in the following comments, but no change.

    When I try to add shared folders through the OneDrive website, after clicking "add shortcut to my files", the file shows up in windows explorer OneDrive folder, but unlike before, the file folder has a shortcut icon on the bottom left of the folder icon and opens to the web version the OneDrive folder.

    P.s. I tried clicking the download option in the right-click menu , this does nothing as well. I can post the issue as a screen grab video.

    PLS HELP!!!

    Regards,

    Vasil

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  4. Anonymous
    2024-06-11T07:16:06+00:00

    Please let us know how and when this will be fixed, there are businesses out there who are working with onedrive and cannot afford to waiste time with this problem. please, this needs to be fixed as soon as possible

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