Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-06-13T15:28:32+00:00

    Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

    Same problem here, important shared folders disappeared and then came back as "internet shortcut", they have been shared for a long time. We have always licensed the M365 for years. The support channel for Onedrive is EXTREMELY INEFFICIENT, they send a tab that generates an email that no one responds to and the number generated has no place for you to refer anything, telephone or M365 chat claims they cannot do anything in the chat sector. What's going on with Microsoft guys? Problems happen, ok, now not providing real-time and humanized support is a huge negligence, lack of assistance, what a terrible attitude. It's something urgent for everyone, huge losses in our work! We request an urgent correction or at LEAST a temporary alternative, this stance is impractical for a company that claims to be serious.

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  2. Anonymous
    2024-06-13T13:58:04+00:00

    Same problem here. The shared folders are just shortcuts and subfolders are not visible at all in windows explorer. It appears to be isolated as some people whom I share with can access as in the past but others only have web access. Whether it's Win10 or 11 makes no difference

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  3. Anonymous
    2024-06-13T13:14:12+00:00

    microsoft , any updates yet?

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  4. Anonymous
    2024-06-13T12:39:22+00:00

    Found it and another thread and wrote to the OneDrive Dev Team. I believe that would help if everyone do this!

    Hello DavidSwan2,

    Thank you for visiting the Microsoft Community and it's a pleasure to be able to help you. 

    I understand that the option to share folders does not seem to be available in the Options Finder for OneDrive in your Mac, and that files can only be accessed online. We do understand your frustration. We need to explain to you that after our previous testing on a Mac test machine, unfortunately this option is indeed not available at the moment, and we apologise for any inconvenience this may have caused you.The OneDrive team is currently working on some data migration projects that may cause some known issues, we are already collecting this issue and submitting it to the OneDrive development team, and we believe they will be able to resolve it well.You can also send a feedback email to the OneDrive team via the link below, and we believe they will resolve the issue faster:https://go.microsoft.com/fwlink/p/?LinkId=528676****Once again, we apologise for the inconvenience caused and thank you for your understanding and support.

    Best regards  Isabella-MSFT | Microsoft Community Support Specialist

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