Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-06-26T14:25:25+00:00

    Same problem here, shared folder disapeared from computer, replaced with internet shortcut...
    Is microsoft working on this ?? =/

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  2. Anonymous
    2024-06-26T14:22:30+00:00

    I setup an outlook.com email and shared all files to that outlook.com account.

    After unlink and add outlook.com email to Onedrive, it resolved the problem.

    No more internet shortcuts, and the folder on my file explorer looks normal.

    It is very disappointing that MS has not provided any updates or solution on this.

    I had to google around for many days.

    Anyways, the above solution worked with me, so hope it helps you all.

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  3. Anonymous
    2024-06-26T12:46:02+00:00

    They appear as internet shortcuts on an iPhone OneDrive app also.

    We have also converted to a Microsoft Business Account with no luck. The same thing is happening with our files on the Business Account.....unless we utilize SharePoint :(

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  4. Anonymous
    2024-06-26T12:37:05+00:00

    What I don't get (and nobody else seems to have mentioned it), is that it works as it should do on the Android OneDrive App, the Shared Folders appear as Folders and not Shortcuts, it is ONLY within File Manager on a PC, they now appear as Shortcuts!

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