Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Are you going to fix it guys? It's not a minor bug that can wait.

Hello William,

I hope after 1 month, there is a fix regarding this issue, in case, we will have to start looking for other alternatives, and start asking for a partial refund as the service we are buying does not match the service we are reviving,

Hello, Abhinav Sharma4

Welcome to Microsoft Community.

 

This appears to be a known issue currently affecting OneDrive shared folders. Users from different regions have reported the same issue beginning approximately June 2024. We've summarized the main points of our current situation in this issue, you can review them at your convenience:

 

1-> Impact Summary:

 

Many customers worldwide have reported that their OneDrive shared folders have become inaccessible as regular file folders in File Explorer and instead appear as internet shortcuts. The reported issues include:

 

• Shared Folder Visibility - Users can see shared folders in a web browser, but these folders appear as link files (.URL) in File Explorer, which open the OneDrive website rather than displaying the folder contents.
• Synchronization Issues - Shared folders are not syncing properly with OneDrive on the desktop. Attempts to add these folders to "My Files" result in creating internet shortcuts instead of actual folders.
• Access and Sync Problems - Users are unable to sync shared folders with their local devices, resulting in workflow disruptions and inability to access files offline.

 

2-> Latest Update:

 

This issue may be due to an internal error affecting data synchronization and handling within the OneDrive service. Microsoft has acknowledged the problem and is actively working on a resolution.

 

• Efforts are underway to restore proper access to affected shared folders. Initial steps include investigating the issue's root cause and implementing fixes to ensure shared folders appear correctly as file folders in File Explorer.
• A comprehensive analysis is being conducted to determine the exact cause of the issue. Preliminary findings suggest a possible misconfiguration or recent update affecting shared folder handling and synchronization processes.

 

3- > Current Status:

 

• Some users have reported temporary workarounds, such as accessing shared folders directly via OneDrive web interface -<onedrive.live.com>
• Microsoft internal engineers are closely monitoring the service and implementing fixes to ensure stability and proper synchronization of shared folders.

 

We fully understand the inconvenience and disruption caused by this issue. Our team is actively addressing it and working hard to fix it as soon as possible. We are still gathering and monitoring many cases and thread behaviors. And Microsoft has acknowledged this issue in their support documentation, we are also collecting and monitoring numerous cases and thread behaviors.  In upcoming updates, Internet shortcuts will gradually be restored to their original state. Thank you for your patience. You may refer to this document (English Only) for further explanation regarding the issue.

 

 

Please let us know if you have any questions or need more help.

 

Best regards,

Thomas C - MSFT | Microsoft Community Support Specialist

Tell us the truth, y'all not going to do anything about this, right?

The suggestion to just use online files is not a practical suggestion unless you are using an office file in the first place. Any other type of program file means that I have to download the file, make the change, and reupload the file. Unless this is only affecting a very small number of users (one of six in my immediate circle of people), I can't understand why this isn't a code red urgent situation for Microsoft. How this has gone on so many days is beyond belief!