Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-07-10T05:19:17+00:00

    Please help! Why it has not been resolved?

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  2. Anonymous
    2024-07-10T04:19:55+00:00

    Thanks for sharing. Guess it's useless to reach out to Microsoft via Support. They closed my case and got back a similar email response to yours earlier today. It's annoying how they don't see this as a more urgent issue, and it would be nice to know what was so important that they couldn't just rollback whatever update caused this issue.

    ______________________

    Hello,

    Thank you for contacting Microsoft OneDrive support. Hope you are well!

    We understand your concern, and we very much regret the inconvenience. Please be informed, we are aware of this issue and our engineering team is actively investigating to resolve it. We appreciate for helping us out to track this issue down. Ensure windows and OneDrive app are up to date.

    Meanwhile, you can continue to click on the mounted folders and access the shared files with the web browser.

    Please be informed, currently there is no specific ETA as we are still working on the solution. 

    We appreciate your cooperation and patience while we are working on the issue.

    Take care.

    Regards,

    Panam P.

    OneDrive Team

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  3. Anonymous
    2024-07-09T21:30:53+00:00

    Did days ago. this is what i got:

    Thank you for your time and patience.

    I understand that you have been facing issues with OneDrive. Thank you so much for reporting the issue. Unfortunately, this is a known issue and our engineering team have acknowledged this problem and have started working to fix it.

    While we do not have a timeline for the fix release, we are working to have this resolved as soon as possible. We apologize for the inconvenience. I have marked the ticket for their reference.

    The resolution will likely come in the form of an update, so please keep an eye out for future versions. Please also be advised that this may not be resolved with the very next update, but we are actively working on a fix. Thank you for your understanding.

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  4. Anonymous
    2024-07-09T20:13:20+00:00

    I did on June 29th. They reached out to say they were working on a fix, but closed the case I reported today with no solution. Hoping to get an answer soon.

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