Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

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Anonymous

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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3,079 additional answers

Anonymous

2024-08-06T15:09:57+00:00

Yep, I was able to work around the issue using this solution.
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Anonymous

2024-08-06T14:33:20+00:00

My small company just switched to Box. Working good so far.
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Anonymous

2024-08-06T13:40:23+00:00

Dear Microsoft Support Team,

I am writing to express my extreme frustration and disappointment regarding the ongoing issue with OneDrive shared folders. This problem has persisted for far too long and is severely impacting our productivity.

For weeks now, shared folders on OneDrive are appearing as URL shortcuts instead of the actual folders. This is not just an inconvenience; it’s a significant disruption to our workflow and a major setback in managing critical documents. This has already led to errors, data overwriting, missing files, and other issues. Despite multiple reports and complaints from users like myself, no substantial resolution has been provided.

The lack of progress and adequate communication on this matter is unacceptable. It is your responsibility to ensure that your services function correctly, and this ongoing issue reflects poorly on your commitment to customer support and product reliability. We have not received any answers, compensations, or even a discount for the inconvenience caused.

I expect a prompt response outlining the steps you are taking to resolve this issue. Continued delays or inadequate solutions will force me to consider switching to another service provider.

This is not just about a minor glitch; it’s about restoring the functionality and reliability that your users depend on and which they are paying for. I urge you to prioritize this matter and resolve it without any further delay.

Sincerely,

Miguel
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Anonymous

2024-08-06T10:26:33+00:00

Problem still remains here as well - any chance of any honesty from Microsoft about what is actually being done about this?
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