Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-11-02T00:02:25+00:00

    I launched another ticket today and got this response:

    We would like to inform you that this issue has been reported by several users and we are aware of it. Shared folders appearing as Internet shortcuts is a known issue and we are still actively working to resolve it. Once the issue is resolved, Internet shortcuts will automatically be converted back to folders, allowing you to access the shared folder content as usual.

    Unfortunately, as of now there is still no Estimated timeline for the fix. We deeply regret and apologize for the inconvenience that you had to face. We are really sorry for not meeting your expectations as our motto is to always satisfy our customers with our high-quality products and the most heartwarming customer service.

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  2. Anonymous
    2024-11-01T13:56:57+00:00

    Thank you for the confirmation that is valuable to know, soooo_so.

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  3. Anonymous
    2024-11-01T13:56:13+00:00

    Dang OneDrive is even icing Mary Jo: https://x.com/maryjofoley/status/1852310296854966325

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  4. Anonymous
    2024-11-01T11:09:01+00:00

    Positive. One of my Microsoft 365 Family accounts is affected. The same shared folders that work normally for one of the accounts are displayed as shortcuts for another.

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