Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

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Anonymous

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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3,079 additional answers

Anonymous

2025-03-20T15:21:59+00:00

I have the same experience: they close the ticket without any action by them and any interaction with me.

Feedback can be only negative.

There is no innocent, since who plays the same game is an accomplice, and who is sitting watching the game in silence is a partner in crime indeed.
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Anonymous

2025-03-20T13:40:42+00:00

This is a nightmare.
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Anonymous

2025-03-20T13:13:57+00:00

on your 2nd question, I inquired a ms representative about migrating from personal to a business plan, asking explicitly if the business plan is free from this bug, since the bug would be the only reason for moving to a business plan, and he couldn't guarantee since both personal and business users were reporting this bug.
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Anonymous

2025-03-20T12:59:01+00:00

Apt point to post the typical response from Microsoft Support as well - I have had several cases closed after no response or interaction

2025Mar01 Windows 25.025.0209.0001 (Placeholders) en-US - DoNotEdit:7068871785

Hello there, --- not even my name!

I hope this email finds you well.

We are writing to inform you that we have not received a response from you regarding your OneDrive case. Consequently, we will be closing this case.

If you still require assistance or have any further questions, please feel free to open a new case using this link: https://onedrive.live.com/?action=feedback. We are always here to help and support you.

**Note:**Your feedback is very important to us. After this interaction, you will receive a separate closure email with an opportunity to share your experience with us. Your input helps us improve our services and ensures we can provide the best support possible.

Thank you for your understanding.

Take care of yourself and your loved ones & stay safe.

Support agent name removed to protect the innocent!
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