Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-04-07T11:32:00+00:00

    My main account is probably about 30 years old and has only just been migrated.

    However I don't think account age has anything to do with it being selected for migration.

    It may be related to the level of account activity as my migration happened just after I was doing a LOT of housekeeping and moving my automatically uploaded phone camera photos (which go to "Photos" -> "Camera Roll") to yearly folders (to make them more managable).

    The most frustrating thing is that we have NO IDEA of the progress of account migrations.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-04-07T11:30:59+00:00

    Worse still, nearly 400GB of files on my disk were silently deleted as a result, and I spent three weeks to recover these files.

    Is this merely a matter of "waiting"? Any competent architect should not let such an incident occur. I don't trust this feature anymore, as those statements indicate that it relies entirely on physical connections without logical adaptation.

    Moreover, at the very least, if Microsoft had sent any notification during these 9 months, I could have proactively moved the files to prevent them from being deleted.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2025-04-07T11:19:58+00:00

    This workarounds don't work for most because the issue is account-related. Especially for older accounts, my account is over 15 years old. My only solution was upgrading to a business suite and I still had to create a new account for it to work.

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more