Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2024-10-09T10:04:06+00:00

    In previous posts I put a link to captures from OneDrive web, where you can see the differences I found between the accounts that work well and the ones that don't. I have seen more differences, check if you also see the same.

    I don't think it's a problem with the OneDrive app, but rather that there is a problem with the OneDrive web account.

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  2. Anonymous
    2024-09-10T12:39:45+00:00

    Today I got different answer from support than usual:

    I understand you are facing issue with the shortcut to shared folder working as a link and also, apologize for the fact that it is taking longer than usual to fix the issue. I would like to inform you that our engineering team is already testing a fix to rectify the issue as soon as possible. As a workaround, you can continue to click on the folder and access the shared files/folders within the web browser.

    The fix for the issue you are facing will be rolled with coming updates, the OneDrive application installed on your device has the ability to auto-update. Once the engineering team from our backend releases the new OTA update, the OneDrive will get updated automatically and hopefully, the issue will get fixed.

    I understand how inconvenient it can be. Rest assured; the engineering team is working to fix the issue as soon as possible, as many of our beloved customer like you have reported the issue with sharing folders working as URL.

    Hope it's true that they are testing the fix. Still wondering why there is no official statement.

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  3. Anonymous
    2024-09-09T11:11:09+00:00

    All workarounds and ideas how to solve this problem posted here are like gambling in a casino.

    The problem is a major bug of one of the core features of one of the most used cloud storage system on windows platform.

    Only MS can fix this and we user can only wait and pray. No idea why this takes such a long time and why this feature is still not working.

    Gospo

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  4. Anonymous
    2024-07-01T10:38:31+00:00

    I got a response from support, that they are working on it and will fix it. Crazy, how long this already takes, I will definitely demand a (partial) refund for my sub.

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