Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  2. Anonymous
    2025-06-02T16:24:05+00:00

    "It seems that MS has still NOT been able to resolve this."

    Actually, the rate of posts on this Question has dropped significantly in the past 2-3 weeks. I'm inferring that a lot of people are finally having their family member's accounts migrated even though they aren't coming here to convey their status.

    It seems as if MS really upped the priority on the migrations in the last month, I think that MS has finally seen this thread or the media article that came out 3-4 weeks ago about the issue.

    Frankly, the migration was a clusterf*ck that should never have happened this way. No subscriptions with shared members should have had their members' migrations staggered by more than a few days...even though there are millions, if not billions, of OneDrive users. the developers and product managers on this migration should be ashamed of themselves for implementing it this way.

    The best thing you can do is be a squeaky wheel and contact support in the mobile app or by going to onedrive.live.com, selecting the Question Mark at the top right of the browser and selecting Contact Support.

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  3. Anonymous
    2025-06-02T13:29:24+00:00

    Hi Everyone,

    It seems that MS has still NOT been able to resolve this.

    Quintin

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  4. Anonymous
    2025-06-01T08:02:05+00:00

    I think a refund request is a great idea.

    Although the refund cannot exceed the manual subscription, which also include the office license.

    Still, it might push ms in the right direction.

    Cool share, thanks.

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