Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-04-01T21:18:59+00:00

    Today it finally worked for me.

    But not "automatically" as some reported...

    I needed to go to the browser one drive,

    1. remove the "buggy" shared folder url from "my files"
    2. go to "shared", click the shared folder, click the "add link to my files" -> this was not sucessfully at first, but after some reloads of the page it was sucessfully (maybe just give it a couple of seconds to remove the linked folder first properly)

    .. then on the browser it seems that nothing has changed, but on the explorer the url folder was replaced back to a "normal" folder... yay!

    Good luck to all of you out there!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-04-01T19:18:59+00:00

    Press "Cancel subscription" (don't worry, it'll ask you to reconsider), then you'll be offered the cheaper alternative.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-04-01T16:54:11+00:00

    please turn on microsoft word

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-04-01T15:06:40+00:00

    I appreciate the help, but I don't have an option to roll back, downgrade, or even change my subscription. You can see from my screenshots that I only have the options of pay yearly or pay monthly.

    Was this answer helpful?

    0 comments