Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-28T00:40:06+00:00

    I just experienced this whole "web link" mess yesterday for the first time. It appears from this thread that this has been a known issue for Microsoft and OneDrive since June of last year and there is still no fix?????? What leads anyone in this thread to believe that Microsoft is anywhere near fixing this issue if they can't fix it in 9 months???? Should I be looking to migrate to a different Cloud File Sharing system?

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  2. Anonymous
    2025-03-27T20:38:47+00:00

    Is there an update on when this issue will be resolved? It's been weeks.

    Is there a way to know which user has been migrated and which has not? And a way to get all users on a family account migrated? I can not open a shared Access database without downloading a local copy, which then isn't synced for the other user on our family plan. This is frustrating.

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  3. Anonymous
    2025-03-27T20:31:24+00:00

    I am in a similar situation. I had updated multiple files on one computer and the next day I went to another computer I use, it went into URL mode and did a massive sync and I lost all progress made. It cost me 4-5 hours work.

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  4. Anonymous
    2025-03-27T19:24:45+00:00

    Daily check-in.

    Has Microsoft fixed this issue? No!

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