Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments No comments

3,079 additional answers

Sort by: Most helpful
  1. Anonymous
    2025-03-27T10:24:03+00:00

    I think that one more of the accounts that are sharing in our family photos has just been converetd to the new account style.

    To my horror OneDrive is churning away at the downloaded folders removing all the files.

    I have also observed that the files being removed are being moved to the windows recycle bin, however that is NOT filling up as I expected.

    Every now and then it seems to be being cleared.

    So I can confirm that it may NOT be possible to recover the files from the windows recycle bin.

    I am currently exporting the files to a zip file but that's going to take ages for 12gb of photos and movies.

    EDIT:

    On checking my recycle bin properties I see that it's maximum size is set to 8550 (MB).

    I a going to increase it to 26436 (MB) same as another PC with same size HDD to see if this stops the auto removing.

    SECOND EDIT:

    Increasing recyle bin capacity has NOT stopped the files vanishing from it ???

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-03-26T20:42:29+00:00

    https://www.sugarsync.com/referral?rf=dehhqi4pc6qh2&utm_source=website&utm_medium=web&utm_campaign=referral&shareEvent=7935762 Here's a link if you are interested. Full disclosure - I receive free additional storage (that I don't really need) if you use this link and become a customer.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-03-26T20:38:32+00:00

    I suggest you do switch to another cloud drive solution. I moved to SugarSync. It's an additional expense, but well worth it considering SugarSync works flawlessly across all devices and the user interface is both feature rich and intuitive.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-03-26T20:18:41+00:00

    Something like Egnyte does M365 co-editing online and on the desktop, but I have only ever used this in a large enterprise setting.

    Was this answer helpful?

    0 comments No comments