Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-03-21T10:42:18+00:00

    SJB64, it sounds like you already have enough storage locally and that you handle additional backups anyway. Why not use NextCloud and forget about OneDrive?

    Update from my side: some days ago one of my other Family accounts was recently migrated. Still 2 more to go. Here's my current state:

    • Account user 1, owner of the 365 Family subscription: 900 GB used, first account to be migrated.
    • Account user 2: ~500 GB, not migrated yet.
    • Account user 3: ~900 GB, not migrated yet.
    • Account user 4: < 50 GB, recently migrated.

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  2. Anonymous
    2025-03-21T05:55:04+00:00

    soft98.ir

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  3. Anonymous
    2025-03-21T01:23:57+00:00

    Problem is server side.

    You can't easily move or copy files around even if you're using the WEB interface between two "servers".

    And it seems that if we create new accounts to replace old ones they're created in the old server, probably intentionally so we can't speed it up individually.

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  4. Anonymous
    2025-03-21T01:20:19+00:00

    Yes - it’s an issue on Mac too. (That’s what I use.) tl;dr summary: MS has a legacy platform for OneDrive and a new platform that is Sharepoint based. They are migrating users to the new platform. Folders cannot sync across platform. Some people have have success creating totally new accounts. Others created totally new accounts with no luck because the new accounts ended up on legacy platform. As such, there is nothing we can do other than (1) switch to a new service, (2) buy a third party tool that helps with desktop use or (3) keep tagging MS with #FixOneDrive on all social media until they properly acknowledge and fix the problem! They won’t even give us a timeline and some users have had the issue since May 2024.

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