Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-09-26T12:40:50+00:00

    Or at least acknowledge the bug and give us a time line.

    We must not give in on Microsoft or it will become a "Feature" !!!!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-20T11:24:38+00:00

    Is this fixed yet? I'm having the same problem and it's incredibly frustrating!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-08-23T18:32:14+00:00

    As part from affected users from this issue, I suggest to start a demand and request refund since the issue has showed.

    Please if someone seems any way to scale the problem and send a signed collective claim.

    best Regards;

    Jordan Iruretagoyena

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-08-13T15:18:03+00:00

    To be clear, this workaround fixed the issue you and OP are describing. My issue was the same as yours--my folders turned into internet shortcuts, which I could access through the web browser (in Edge only, not Chrome) but not through Explorer. By following the instructions described (open a OneDrive Word file in the web app, then go to desktop Word and navigate to "Recent Files," use that to find the OneDrive address ("d.docs.live" plus a string of letters and numbers), use the "map a new drive" function and copy/paste the OneDrive address) I was once again able to access the OneDrive in Explorer. It's not exactly the same as previous desktop OneDrive, because you're going through a Network Drive (via Explorer) instead of the OneDrive desktop app, but the core functionality--accessing the files via Windows Explorer--is there.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments