Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments

3,079 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-05-04T13:00:13+00:00

    If you're trying to sync with a OneDrive folder that someone else shared with you, and you can no longer sync the OneDrive folders and files to a local folder in Windows, then what you're experiencing is perhaps the bug described at the top of this list as at 2025-05-04: Fixes or workarounds for recent issues in OneDrive - Microsoft Support (OneDrive shared folders shortcuts showing up as Internet Shortcuts).

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-05-02T16:01:16+00:00

    The feedback Hub has several "bug" reports matching this issue, but they seem to have little attention. The upvotes for each one are still in the single digits. I doubt it helps, but surely couldn't hurt, if everyone that sees this message chain could also go to the feedback hub, then find matching issues and upvote every one of them...

    Agreed.

    Winkey+F will start the Feedback Hub App.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-05-01T22:53:21+00:00

    I totally agree... our team has dozens of years software experience and there is NO fixing it!!!

    We completely wiped all data from the offending computer, all files, all log files, all cache, everthing... then re-installed and same problem, so it's at the database level at MS's servers.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-05-01T15:46:35+00:00

    Do not waste your time trying to fix this, even with their suggestions. They KNOW about this issue, and will jsut waste your time with "solutions". The issue is on their end, and there's nothing any of us can do. My solution was to implement Google Drive. Many of us NEED local access to the folders, as we rely on more than just opening and closing from the cloud. For example, when trying to export a PDF of a worksheet to the local OneDrive folder. If it's not syncing locally there IS NO LOCAL ONEDRIVE FOLDER and the files don't have a place to be saved so they sync. They don't really seem to care about a quick resolution, it's been nearly a year or maybe more for some of us. Find another way.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments