Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

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  1. Anonymous
    2025-05-01T14:18:41+00:00

    Hello, I started having this problem in february 2025. April 16th I got (it's not easy) a human operator replying for microsoft assistance (whatever this means). This operator indicated me a way to get a direct support on onedrive issues

    1. Accedi con il tuo account Microsoft https://onedrive.live.com
    2. Ora, fai clic su questo URL: https://onedrive.live.com/?action=feedback
    3. Questo ti inoltrerà direttamente al modulo di invio di OneDrive e potrai compilare il tuo problema e inviare un nuovo caso.

    I did not follow this indication immediately but after 10 days, "my family" (set of account sharing folders with me) migrated on the new version V2, and now we can back share the folders on windows explorer.

    This forum helped me not feeling alone: the crash of the sharing features was common with so many other users. This did not affect at all Microsoft, that never showed in this discussion. To mine to stop paying or setting a legal action has no effect: they did not care at all, they keep on their plans and ignore the disservice, the caused problems, the users shouting "shame on you".

    Obiectively we have no way to be listened neither to count something. They are too big and without competitors.

    We should learn from this event, to be prepared and have alternative to out habit. Maybe go be to hardware, at least as prior backup.

    #poorus #watchyourback

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  2. Anonymous
    2025-05-01T08:01:22+00:00

    Thanks Trefor. How do I know if one account is V1 or V2?

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  3. Anonymous
    2025-04-29T21:30:23+00:00

    Thanks for your input.
    This is a Microsoft 365 Family account having the same Onedrive sharing problem where files / directories become links and can only be accessed through the browser.
    It is coincidental that the recent licencing issue (which was in the post that I was answering) also happened to me.
    This just also highlights the strange problems we all seem to have with Microsoft Office 365.
    I have had the directory / internet link problem from the start and was one of the first ones to post the problem.
    A consultant from Microsoft acknowledged the problem (on the group) a few weeks later saying that Microsoft knew of the problem and that it was being fixed.
    After that it all feedback from Microsoft went dark.
    Microsoft have not been forthcoming with an explanation or keeping the users updated.
    It is only this week that I found out by reading group posts that it is a migration issue from Ver 1 to Ver 2 which should come right with time.
    It has been extremely stressful and frustrating to both myself and my customers to have no feedback for almost 10 months from Microsoft and not being able to talk to anyone on the support desk.
    This chat group has been my only lifeline and I am grateful for the posts and feedback.

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  4. Anonymous
    2025-04-29T11:53:21+00:00

    Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

    ***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
    The best thing is: WAIT and do nothing

    Correlation ID: b80ed54f-f4bd-46e0-8d3b-3deee18e91c7

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