Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Apt point to post the typical response from Microsoft Support as well - I have had several cases closed after no response or interaction

2025Mar01 Windows 25.025.0209.0001 (Placeholders) en-US - DoNotEdit:7068871785

Hello there, --- not even my name!

I hope this email finds you well.

We are writing to inform you that we have not received a response from you regarding your OneDrive case. Consequently, we will be closing this case.

If you still require assistance or have any further questions, please feel free to open a new case using this link: https://onedrive.live.com/?action=feedback. We are always here to help and support you.

**Note:**Your feedback is very important to us. After this interaction, you will receive a separate closure email with an opportunity to share your experience with us. Your input helps us improve our services and ensures we can provide the best support possible.

Thank you for your understanding.

Take care of yourself and your loved ones & stay safe.

Support agent name removed to protect the innocent!

Hi, do we know when this will be resolved?

Creating a new account has worked for me recently, but since I have had this issue for over 8 months and been following this thread all along, I am sure I have seen people report that this happens to new accounts. Its unclear if the new accounts can be moved to old servers or something similar or if they are just reporting an issue sharing with somebody who has an older account.

One thing is for sure, you are on your own. Even though I managed to get some direct response from Microsoft in the begining by reporting the issue from withing the OneDrive client, they no longer reply to these messages. The reply back then was something along the lines that they know about the issue and I should just wait for the issue to be resolved automatically. I gave up a few weeks ago and just created a new account which still works today. I have reluctantly been paying the subscription because other family members have working accounts and are happy.

There is no way to force upgrade an old account from what I can tell.

Good luck..

I had a similar experience a couple of days ago: Shared folders are finally working again after 8+ months! I suspect that restarting the PC would have avoided the need to remove and re-add the links online, but whatever; it looks like things are finally getting better (though for many people, they'll get worse, first). As others have said, if you can wait, the best solution is to do nothing. If waiting not possible, there are several workarounds discussed within this chat:

1. Open documents on the web - works for MS Office documents and allows full simultaneous access by multiple people
2. Open documents through the web page, but select "Open in App", which will launch the appropriate desktop MS Office program. Again, works only for MS Office but allows full simultaneous access.
3. Get a URL to the shared folder and mount it as a drive on your computer. (I didn't do this, so you'll have to find the detailed instructions elsewhere in this chat). Disadvantages: Doesn't allow simultaneous sharing of Office documents, doesn't work when offline, shared folders don't show up as subfolders in your OneDrive directory, and can be slow.
4. Use a third-party program like Mountain Duck to get this functionality. Disadvantages: Costs money and doesn't allow simultaneous editing of Office documents. People who've done this report good results, but some reported a lag with very large folders.
5. Abandon OneDrive for some other cloud storage service.

Given that MS itself has acknowledged that one account migrating while another has not is the trigger for the problem, it's unconscionable that they don't migrate family accounts together, since I'm sure that's where a lot of sharing occurs. Even better would be to follow the network of shares, migrating closely tied accounts as close to simultaneously as possible.