Folders Shared with me are syncing as internet shortcut in OneDrive on Windows PC

Anonymous
2024-06-08T04:53:55+00:00

Hi. I had some folders shared from different users in my OneDrive account. I had added the folders to my OneDrive with Add Shortcut to OneDrive button from Shared folders in cloud. The account is logged into a windows pc and every files including the folders shared with my were syncing fine until yesterday. Yesterday night the shared folders were completely removed from the Windows pc and folders are replaced with internet shortcut. This is such a big mess. I have tried unlinking the account and linking it back, changing the location of OneDrive on my windows pc and tried to get a new folder shared to my account and adding it to OneDrive. Nothing works so far. OneDrive has a big part in my daily activities. Please help me resolve this.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2025-03-13T06:07:22+00:00

Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
The best thing is: WAIT and do nothing

Was this answer helpful?

200+ people found this answer helpful.
0 comments No comments

3,079 additional answers

Sort by: Most helpful
  1. Anonymous
    2025-03-16T05:56:15+00:00
    solution: pray for quick resolution!
    

    Doesn't selecting an answer close the case as if it were resolved?

    Just in case: this problem is NOT resolved.

    Thanks!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-03-16T03:43:58+00:00

    Here is the statement from the Microsoft OneDrive product group (Redmond USA) about the OneDrive Personal problem:

    ***This is related to a backend migration we are doing and unfortunately, we don’t fully support syncing shared folders in the case where one user has migrated and the other has not. We’re doing everything possible to accelerate things so that it can be resolved as soon as possible for users of the feature. When the accounts are migrated, there is automated logic that makes them go back to a syncing folder within several days.***I have heard, that shared Folder issue is gone.
    The best thing is: WAIT and do nothing

    So... Wait and pray the feature one day works? After a week? A month? A year? Never?

    I'd assume that without a timeframe some people will be forced to cancel the renewal of their subscriptions.

    Others, like me, should not follow this advice but change the way they work, if possible, to not rely on those shares and have data completely segregated. It is bad OneDrive won't allow more than one account to sync on the same logon and that Microsoft throttles third party software heavily, otherwise we could probably use it.

    Thanks a lot for the information, of course. It's surely WAY better than anything and very sensible.

    Knowing there won't be a solution we can rely on is, somehow, a solution to the question, even if the problem might not be solved for another two years...

    🙏🏻

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2025-03-15T21:08:46+00:00

    I have been tagging MS on social media. I included this on another thread on this topic. They responded today. 

    First response:

    “Thanks for sending us a direct message. We understand the sentiments regarding this issue with OneDrive shared folders has been for you and many others. Just to inform you, this problem with OneDrive has already been reported and is being investigated by the team. While we do not have a specific timeline for a fix at this moment, please be assured that our team is doing their best to have it sorted as soon as possible. To further assist you, we recommend continuing to access your files via OneDrive for web.

    We appreciate your patience and understanding as we work towards a solution.”

    Follow up from me:

    “We would appreciate a public acknowledgment and a commitment for a date by which the timeline will be announced. We are unable to make informed business decisions without this information. The missing functionality is a material feature of OneDrive of which we are being deprived.”

    Their response:

    “We appreciate you getting back to us, and we understand the importance of this functionality for your business operations. Apologies for any inconvenience this has caused. To help you keep track of any updates regarding this matter, you may refer to this article: https://msft.it/6017qrxLt. Please be advised that our team is working diligently to get this issue resolved as soon as possible, as we don't have a timeline yet of when it will be resolved. Your patience and understanding are greatly appreciated.”

    My response:

    “Thanks. This is also an issue on MacOS. The link that you provided only shows it as an issue for Windows. Also, it does not list the date of discovery like the other problems.”

    They've responded further, but it's not helpful, so I will respond again. Notably, when read the description under "Windows" on the link above, it seems that they're just expecting us to wait until they finish this migration, whenever that may be.

    I encourage everyone to start contacting MS via social media. I tagged the official accounts for Microsoft, Office, OneDrive, and Satya Nadella (the MS CEO). Official account from Microsoft Support is who responded and asked to DM.  I also suggest using the hashtag: #FixOneDrive

    Also, I see some have already posted with this hashtag on X. Well done! Others, please search for that hashtag and "like" the posts to get more traction.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2025-03-15T20:14:36+00:00

    I know the class action lawsuit is not for this issue. I posted it as an example of a law firm currently involved with a class action lawsuit to answer the question from the initial post.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments